Prescription Processing

The prescription processing window is currently up to 5 working days, so please ensure you allow time for this when requesting your repeat medications.


Repeat Prescriptions

With our new software, SystmOnline, you are now able to request your repeat medication from home. If you have not done so already you will need to obtain a user name and password to access the site. To do this you will need to visit the surgery with a photo ID (passport or driving licence) and some form of official correspondence containing your name and address on, this must be less than three months old. Show them to our Receptionists, between 8.30am and 18.00pm, and they will give you a user name and password. The SystmOnline website also allows you to see your past and future appointments, change contact details and book appointments online.

Click here to view the site.

 Please note we no longer accept prescription requests via email, the options are:

  • Submitting your paper prescription request via the Surgery or Pharmacy
  • Obtaining your own username & password from Reception to access your personal online prescription ordering, via our clinical system.
  • Using the NHS app


Our Dispensary Opening Hours are:

 Monday  08:30 to 18:30
 Tuesday  08:30 to 18:30
 Wednesday  08:30 to 18:30
 Thursday  08:30 to 18:30
 Friday  08:30 to 18:30
 Saturday  Closed
 Sunday  Closed


We are open from 8:00am for collections.

Prescription charges can be paid for by either cash, cheque or card.

Please only order what you need. Unused prescription medicines cost the NHS an estimated £300,000 million every year.

When hospitals are involved in patients care, please allow time for communication and processing when a prescription is required.

Leiston Pharmacy collect prescriptions and bring repeat requests to us on a daily basis. Saxmundham Co-op and Woodbridge Boots offer this service on Mondays, Wednesdays and Fridays. Aldeburgh Pharmacy on a Wednesday.

We offer a delivery service to Westleton Post Office on Fridays. Prescriptions can also be collected from Yoxford Surgery during opening times. You can leave your repeat requests at Yoxford surgery and Westleton also.

We stock a large range of medicines which we can dispense to patients who live 1 mile away from a pharmacy. On occasions it may be necessary to order in medicines, however we receive two deliveries on a daily basis.

If you feel you need to speak in confidence, please ask a member of the team. 

Medication Reviews

Patients on repeat medication will be asked to see a doctor, Nurse or our Clinical Pharmacist at least once a year to review these regular medications. A notification should appear on your repeat script. Please ensure that you book in advance and allow plenty of time to avoid unnecessary delays.

Prescribing of over the counter medicines is changing

Your GP, nurse or pharmacist will not generally give you a prescription for certain medicines that are available to buy in a pharmacy or supermarket, even if you qualify for free prescriptions. This applies to treatments for these conditions:

  • Acute sore throat
  • Minor burns and scalds
  • Conjunctivitis
  • Mild cystitis
  • Coughs, colds and nasal congestion
  • Mild dry skin
  • Cradle cap
  • Mild irritant dermatitis
  • Dandruff
  • Mild to moderate hay fever
  • Diarrhoea (adults)
  • Dry eyes / sore tired eyes
  • Mouth ulcers
  • Earwax
  • Nappy rash
  • Excessive sweating
  • Infant colic
  • Sunburn
  • Infrequent cold sores of the lip
  • Sun protection
  • Infrequent constipation
  • Teething / mild toothache
  • Infrequent migraine
  • Threadworms
  • Insect bites and stings
  • Travel sickness
  • Mild acne
  • Warts and verrucae
  • Haemorrhoids
  • Oral thrush
  • Head lice
  • Prevention of tooth decay
  • Indigestion and heartburn
  • Ringworm / athletes foot
  • Minor pain, discomfort and fever (e.g. aches and sprains, headache, period pain, back pain)

SGLT-2 Inhibitors

Research has found that there are some very rare but important side effects associated with diabetes which appear to be more common in patients taking these drugs. You should be aware of these potential side effects as if they are not identified early, they can be extremely dangerous.

SGLT-2 Inhibitors