Appointments

Appointments System

The Leiston Surgery is open from 8.00am to 6.30pm weekdays for you to make an appointment with the Nurse, Health Care Assistant, Physiotherapist etc.

To make a Doctors Appointment please telephone the surgery between 8.00am and 4.00pm on the same day you would like to speak to/ see a doctor.   

Our Care Navigators will ask you the reason for your call in order for them to direct you to the most appropriate health care professional. 

If you do require a doctor your name will be added to the 'call back' list for your usual/ requested GP, they will then contact you that same day.

If the GP thinks that you need to be seen face to face they will then arrange an appointment for you to be seen at a time that suits you. 

If you would like the doctor to call you back at a certain time please let us know. Our workload changes throughout the day and can be unpredictable, so a call back time cannot always be guaranteed, but we will always try to accommodate this. 

After 4.00pm our appointment system switches over to EMERGENCIES ONLY. Please do not call for a doctors appointment after this time unless it is a genuine medical emergency and you require a Doctor straight away.   

Usual GP Working Days

Urgent Appointments

In a serious emergency call 999 or go straight the nearest A&E department.

If you become ill after 4.00pm you should contact the surgery and speak to the receptionist explaining the nature of the emergency. You may then be added to the emergency call back list, a doctor will call you and may offer you an emergency appointment if appropriate.

Emergency appointments are not for repeat prescriptions, on-going conditions or the issuing of sick notes.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also cancel your appointment online. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays).

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30. Any late requests will be assessed for urgency by a doctor who will offer treatment as appropriate.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Suffolk GP+

Suffolk GP+ is for people who urgently need a doctors appointment or are unable to see their GP during normal GP hours.

Appointments can be made via reception during our usual opening hours. Please note patients cannot refer themselves to this service.

The service is staffed by local Suffolk GP's and Nurse Practitioners in Ipswich, Felixstowe, Stowmarket and Wickham Market and is an NHS service delivered by the Suffolk GP Federation.

You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).

The Practice has an extended healthcare team consisting of GPs, Paramedic, Physician Associates, Clinical Pharmacist, Nurses, Health Care Assistants, Physio and Mental Health Practitioners.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.