Patients over the age of 16 can request internet access to SystmOnline, this GP online service allows you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

• book or cancel appointments online
• renew or order repeat prescriptions online
• access your medical records

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

Online access must be requested at reception. A patient agreement (recommended by RCGP) needs to be completed and a form of current photo identification provided. ID verification is required to prevent access being granted to the wrong person and supports the practice in adhering to information security guidelines. Patients will be informed of the outcome of their request in due course, either in writing, SMS, email or letter.

The practice will not approve online requests if it us deemed that it may cause physical and/or mental harm to the patient. Requests cannot be made on somebodies behalf and the practice does not currently offer online access to under 16 years of age.

If you have a disability and would like help using GP online services we now have practices guide to help you better understand about GP online services and how you can use them.

Did you know GP online service can help those with disabilities to:

• Independently book appointments
• Order repeat prescriptions
• View their GP record
• Our staff can help patients that are deaf, blind, having hearing loss. sight loss, autism spectrum disorders and/or learning disability.

You can download an easy read guide here or by using this email to order a guide england.patient-online@nhs.net.

NHS England, Action on Hearing Loss, Change, The National Autistic Society, RNIB and Sense, have worked together to develop the guides.

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use our online service you can continue to use it. You can use the NHS App as well.

For more information go to: www.nhs.uk/nhsapp