Repeat Prescriptions

Repeat requests take 48 hours (two clear working days) to process, so please ensure you allow time for this when requesting your repeat medications. 

Requesting Repeat Prescriptions Online

With our new software, SystemOnline, you are now able to request your repeat medication from home. If you have not done so already you will need to obtain a user name and password to access the site. To do this you will need to visit the surgery with a photo ID (passport or driving licence) and some form of official correspondence containing your name and address on, this must be less than three months old. Show them to our Receptionists, between 8.30am and 18.00pm, and they will give you a user name and password. The SystmOnline website also allows you to see your past and future appointments, change contact details and book appointments online.

Click here to view the site.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, Nurse or our Clinical Pharmacist at least once a year to review these regular medications. A notification should appear on your repeat script. Please ensure that you book in advance and allow plenty of time to avoid unnecessary delays.

Electronic Prescriptions

GP's can now sign and transmit your prescription to your nominated pharmacy with no need to produce a paper prescription. This electronic management of prescriptions allows you to collect your medication from a pharmacy at a location convenient to you, this can even be near your place of work.

You can update your nominated/ preferred Pharmacy at Reception to ensure that all your prescriptions, unless stated otherwise , will be sent there. Alternatively you can go to your preferred pharmacy and let them know you want them to be your nominated pharmacy.

If you would like further information, please ask at Reception for an information sheet.

Dispensary

Our Dispensary Opening Hours are:

We are open from 08:00am for collections.

Prescription charges can be paid for by either cash, cheque or card.

Please only order what you need. Unused prescription medicines cost the NHS an estimated £300,000 million every year.

When hospitals are involved in patients care, please allow time for communication and processing when a prescription is required.

Leiston Pharmacy collect prescriptions and bring repeat requests to us on a daily basis. Saxmundham Co-op and Woodbridge Boots offer this service on Mondays, Wednesdays and Fridays. Aldeburgh Pharmacy on a Wednesday.

We offer a delivery service to Westleton Post Office on Mondays, Wednesdays and Fridays. Prescriptions can also be collected from Yoxford Surgery during opening times. You can leave your repeat requests at Yoxford surgery and Westleton also.

We stock a large range of medicines which we can dispense to patients who live 1 mile away from a pharmacy. On occasions it may be necessary to order in medicines, however we receive two deliveries on a daily basis.

If you feel you need to speak in confidence, please ask a member of the team.