Change in Prescription Service due to COVID-19
To reduce the risks of spreading Coronavirus to our patients and staff -
We will NOT accept paper prescription requests until further notice
We do not want patients entering the practice exposing themselves
or our staff to risk of infection.
You should request your prescription in one of the following ways-
NHS App - available in the App Store (Apple or Android).
It’s easy to use and you can order your prescriptions quickly and easily.
SystmOnline– if you do not have access to this service please request a form from reception upstairs.
You can email us an image of your repeat slip to firstname.lastname@example.org if possible, if not please email the request over in writing. Please ensure you include your FULL NAME, DATE OF BIRTH and ADDRESS in the email.
In some circumstances during this pandemic we will accept telephone requests for those unable to use the alternatives
Any questions, please telephone us on 01728 830526 and ask to speak to our dispensary.
Coronavirus - what to do?
Important information about the coronavirus (COVID-19)
The NHS across Suffolk will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.
The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.
The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).
The new advice issued by the Chief Medical Officer is to stay at home for 14 days if you have either:
• a high temperature or
• a new continuous cough
Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.
Use the NHS 111 online coronavirus service if:
• you feel you cannot cope with your symptoms at home
• your condition gets worse
• your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
Stay At Home advice can be found here.
Everyone is being reminded to follow Public Health England advice to:
• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport. Use a sani-tiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.
Information remains subject to regular change and updates. More information can be found on the NHS website here.
ATTENTION - THIS UPDATE INCLUDES IMPORTANT INFORMATION ABOUT THE CORONAVIRUS (COVID-19) AND YOUR INFORMATION - PLEASE READ CAREFULLY
Coronavirus (COVID-19) pandemic and your information
The ICO recognises the unprecedented challenges the NHS and other health professionals are facing during the Coronavirus (COVID-19) pandemic.
The ICO also recognise that 'Public bodies may require additional collection and sharing of personal data to protect against serious threats to public health.'
The Government have also taken action in respect of this and on 20th March 2020 the Secretary of State for Health and Social Care issued a Notice under Regulation 3(4) of The Health Service (Control of Patient Information) Regulations 2002 requiring organisations such as GP Practices to use your information to help GP Practices and other healthcare organisations to respond to and deal with the COVID-19 pandemic.
In order to look after your healthcare needs during this difficult time, we may urgently need to share your personal information, including medical records, with clinical and non-clinical staff who belong to organisations that are permitted to use your information and need to use it to help deal with the Covid-19 pandemic. This could (amongst other measures) consist of either treating you or a member of your family and enable us and other healthcare organisations to monitor the disease, assess risk and manage the spread of the disease.
Please be assured that we will only share information and health data that is necessary to meet yours and public healthcare needs.
The Secretary of State for Health and Social Care has also stated that these measures are temporary and will expire on 30th September 2020 unless a further extension is required. Any further extension will be communicated via an update to this Privacy Notice.
Please also note that the data protection and electronic communication laws do not stop us from sending public health messages to you, either by phone, text or email as these messages are not direct marketing.
It may also be necessary, where the latest technology allows us to do so, to use your information and health data to facilitate digital consultations and diagnoses and we will always do this with your security in mind.
If you are concerned about how your information is being used, please contact our DPO using the contact details provided in this Privacy Notice.
Book Your Shingles Vaccination Today!
Shingles Vaccinations are free for Patients aged 70, 71, 72, 73, 74, 78 or 79.
Contact our reception today on 01728 830526 to find our whether you are eligible and to book!
New Clinical Pharmacist
We would like to welcome Lucy Beer, who has joined the team as a our new Clinical Pharmacist. Lucy is an independant prescriber and will being seeing patients with minor illnesses.
What is a Clinical Pharmacist?
Clinical pharmacists are health professionals who train to become specialists in medicines. They can work directly with you as part of the GP team to make sure your medicines help you to get better and stay well.
What do Clinical Pharmacists do?
- Evaluate the appropriateness and effectiveness of the patient’s medications.
- Recognize untreated health problems that could be improved or resolved with appropriate medication therapy.
- Follow the patient’s progress to determine the effects of the patient’s medications on his or her health.
- Advise the patient on how to best take his or her medications.
New Physician's Associate
We would like to welcome Aine Begley, who is joining the team as our full-time Physician's Associate.
What is Physician's Associate?
Physician Associates are collaborative healthcare professionals who work alongside and under the direct supervision of the GPs.
What do Physician's Associates do?
- Carry out physical examinations
- See patients with undifferentiated diagnosis/long-term chronic conditions
- Perform diagnostic and therapeutic procedures
- Develop and deliver appropriate treatment and management plans
We are pleased to announce we have a new Registrar Dr Julia Payne joining us for a 6 month placement.
New Health Care Assistant
We are pleased to welcome Lola Jarvis to our team. Lola previously worked as a Phlebotomist for Leiston Surgery, and has now joined the team as a Health Care Assistant.
Self Service Launch Event
The Leiston Surgery has a the new BMI and Blood Pressure Machines which will provide self monitoring service for patients. Please come along during our open hours to use either of the new self-services machines, full instructions and guidance is available on how to process your results.
Increase in Prescription Charges
The NHS Prescription charge increase from 1st April 2019. The government has announced an increase to the NHS prescription charge of 20 pence to £9.00 per prescription item.
Patient Online Service
You are now able to book appointments/request repeat medication and test results online with our Patient Online Service.
Pick up a form from reception to sign up, you will receive your own username and password to enable you to access the service and all of its benefits.
Join our Patient Participation Group
Be the voice of the patients and join our Patient Participant Group.
Call reception on 01728 830526 for more information.
Open the Bag!
Every year in East Suffolk, approximately £2.1m is wasted on unused prescription medicine
- £630k worth is left unused in people’s homes
- £780k worth is returned unused to pharmacies
- £350k worth is thrown away unused by care homes
- £350k worth is wasted in other ways, including the cost of safe disposal
Once an unwanted medicine has left the pharmacy, it cannot be used even if it’s not been opened.
By reducing the amount of medicines being wasted each year, we could increase the available funding for other health services.
OPEN THE BAG.
If you don’t need the medicine hand it back to the pharmacist or delivery driver which means it can be used safely by someone else.