Latest News

Our privacy materials have been updated with important information about sharing information during COVID-19, please click here to find out more

Supplier Issues - Blood Tests

Problems with an NHS supplier, Roche, has led to a temporary shortage in some of the chemicals we use to process blood test results. This is a national problem and Roche is working hard to resolve this.

We are doing everything we can to reduce the impact on our patients, but unfortunately, this is making it difficult to complete some blood tests at East Suffolk and North Essex NHS Foundation Trust (ESNEFT). 

Temporarily, we are continuing to prioritise clinically urgent tests, but this this means that if you are having a regular blood test it may be delayed. We are very sorry about this.

We have the following advice for our patients:

  • If you have been told your blood test is urgent, please attend your booked appointment without delay
  • If you have been told your blood test is not urgent, please try and re-book in around two weeks’ time
  • If you are not sure whether your test is urgent or not, please get in touch with the GP or consultant who asked you to have the test

We appreciate this is frustrating for patients and we’re grateful for everyone’s patience while we work hard to resolve this issue. We will keep everyone updated.

We understand this may cause some concern and worry – if any patients would like to talk us, we would encourage them to get in touch directly with the Patient Advice and Liaison Service

Saturday Flu Clinics

We now have Saturday flu clinics available to book in to on the following dates- 

  • 17th October 2020
  • 24th October 2020
  • 14th November 2020
  • 21st November 2020

The clinics will be running from 9am-12pm.

Appointments will be held downstairs in the surgery, with a one-way 'Covid Safe' system in place. All patients will be required to wear a mask (unless medically exempt) and adhere to social distancing measures. 

To book your appointment please contact the surgery on 01728 830526 AFTER 10.30am.

For more information on other clinics and eligibility please navigate to our flu tab at the bottom of the page.

Walk Through Flu Clinics

We now have 'Walk Through' flu clinics available to book in to.

These clinics will be running from 9am-12pm.

The walk through clinics will operate a similar system to our drive through, you will be required to walk up through the Long Shop Museum car park to the car park behind the Surgery. There will be clinicians waiting underneath gazebos who will give you your vaccination. You will then be required to walk down through the Surgery car park and exit at the bottom of the slope. 

All patients will be required to wear a mask (unless medically exempt) and adhere to social distancing measures. 

To book your appointment please contact the surgery on 01728 830526 AFTER 10.30am.

For more information on other clinics and eligibility please navigate to our flu tab at the bottom of the page.

Yoxford Surgery Flu Clinics

We will be running a flu clinic at Yoxford Surgery on Friday 6th November 2020 from 9am-12pm.

To book your appointment please contact the surgery on 01728 830526 AFTER 10.30am.

For more information on other clinics and eligibility please navigate to our flu tab at the bottom of the page.

Antibody Testing

Unfortunately our local laboratories are NOT currently set up to accommodate Covid-19 Antibody testing, and our Local CCG are actively looking for ways in which we can make this service available in our area. Therefore, we are NOT currently able to offer Covid-19 Antibody testing to our patients so please DO NOT contact the practice regarding this matter.

Change in Prescription Service due to COVID-19

To reduce the risks of spreading Coronavirus to our patients and staff -

We will NOT accept paper prescription requests until further notice

We do not want patients entering the practice exposing themselves
or our staff to risk of infection.

You should request your prescription in one of the following ways-

NHS App - available in the App Store (Apple or Android).
It’s easy to use and you can order your prescriptions quickly and easily.

SystmOnline– if you do not have access to this service please request a form from reception upstairs.

You can email us an image of your repeat slip to if possible, if not please email the request over in writing. Please ensure you include your FULL NAME, DATE OF BIRTH and ADDRESS in the email.

In some circumstances during this pandemic we will accept telephone requests for those unable to use the alternatives

Any questions, please telephone us on 01728 830526 and ask to speak to our dispensary.

Coronavirus - what to do?

Important information about the coronavirus (COVID-19)

The NHS across Suffolk will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.

The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).

The new advice issued by the Chief Medical Officer is to stay at home for 14 days if you have either:

  • A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • A loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.

Use the NHS 111 online coronavirus service if:
• you feel you cannot cope with your symptoms at home
• your condition gets worse
• your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Stay At Home advice can be found here.

Everyone is being reminded to follow Public Health England advice to:
• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport. Use a sani-tiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.

Information remains subject to regular change and updates. More information can be found on the NHS website here.


Coronavirus (COVID-19) pandemic and your information

The ICO recognises the unprecedented challenges the NHS and other health professionals are facing during the Coronavirus (COVID-19) pandemic.

The ICO also recognise that 'Public bodies may require additional collection and sharing of personal data to protect against serious threats to public health.'

The Government have also taken action in respect of this and on 20th March 2020 the Secretary of State for Health and Social Care issued a Notice under Regulation 3(4) of The Health Service (Control of Patient Information) Regulations 2002 requiring organisations such as GP Practices to use your information to help GP Practices and other healthcare organisations to respond to and deal with the COVID-19 pandemic.

In order to look after your healthcare needs during this difficult time, we may urgently need to share your personal information, including medical records, with clinical and non-clinical staff who belong to organisations that are permitted to use your information and need to use it to help deal with the Covid-19 pandemic. This could (amongst other measures) consist of either treating you or a member of your family and enable us and other healthcare organisations to monitor the disease, assess risk and manage the spread of the disease.

Please be assured that we will only share information and health data that is necessary to meet yours and public healthcare needs.

The Secretary of State for Health and Social Care has also stated that these measures are temporary and will expire on 30th September 2020 unless a further extension is required. Any further extension will be communicated via an update to this Privacy Notice.

Please also note that the data protection and electronic communication laws do not stop us from sending public health messages to you, either by phone, text or email as these messages are not direct marketing.

It may also be necessary, where the latest technology allows us to do so, to use your information and health data to facilitate digital consultations and diagnoses and we will always do this with your security in mind.

If you are concerned about how your information is being used, please contact our DPO using the contact details provided in this Privacy Notice.

New GP Partner

We are excited to announce our new GP Partner, Dr Mike Barstow, who joined us on the 15th June 2020. Dr Barstow will be working 6 sessions a week. 

Book Your Shingles Vaccination Today!

Shingles Vaccinations are free for Patients aged 70, 71, 72, 73, 74, 78 or 79.

Contact our reception today on 01728 830526 to find our whether you are eligible and to book!

Increase in Prescription Charges

The NHS Prescription charge has increased from 1st April 2020.

The NHS prescription charge is now £9.15 for each prescribed item, which means that there is a charge for each different drug or medical appliance on your prescription. 

Patient Online Service

You are now able to book appointments/request repeat medication and test results online with our Patient Online Service.

Pick up a form from reception to sign up, you will receive your own username and password to enable you  to access the service and all of its benefits.

Join our Patient Participation Group 

Be the voice of the patients and join our Patient Participant Group. 

Call reception on 01728 830526 for more information.

Open the Bag!

Every year in East Suffolk, approximately £2.1m is wasted on unused prescription medicine

  • £630k worth is left unused in people’s homes
  • £780k worth is returned unused to pharmacies
  • £350k worth is thrown away unused by care homes
  • £350k worth is wasted in other ways, including the cost of safe disposal

Once an unwanted medicine has left the pharmacy, it cannot be used even if it’s not been opened.

By reducing the amount of medicines being wasted each year, we could increase the available funding for other health services.


If you don’t need the medicine hand it back to the pharmacist or delivery driver which means it can be used safely by someone else.

Health News from the BBC and the NHS

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