How to Book an Appointment

The Leiston Surgery is open from 8.00am to 6.30pm weekdays for you to make an appointment with the Nurse, Health Care Assistant, Physiotherapist etc.

To make a Doctors Appointment please telephone the surgery between 8.00am and 4.00pm on the same day you would like to speak to/ see a doctor. 

Our Care Navigators will ask you the reason for your call in order for them to direct you to the most appropriate health care professional. 

If you do require a doctor your name will be added to the 'call back' list for your usual/ requested GP, they will then contact you that same day.

If the GP thinks that you need to be seen face to face they will then arrange an appointment for you to be seen at a time that suits you. 

If you would like the doctor to call you back at a certain time please let us know. Our workload changes throughout the day and can be unpredictable, so a call back time cannot always be guaranteed, but we will always try to accommodate this. 

After 4.00pm our appointment system switches over to EMERGENCIES ONLY. Please do not call for a doctors appointment after this time unless it is a genuine medical emergency and you require a Doctor straight away. 


Urgent Appointments

In a serious emergency call 999 or go straight the nearest A&E department. If you become ill after 4.00pm you should contact the surgery and speak to the receptionist explaining the nature of the emergency. You may then be added to the emergency call back list, a doctor will call you and may offer you an emergency appointment if appropriate. Emergency appointments are not for repeat prescriptions, on-going conditions or the issuing of sick notes.


Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.


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