How to Book an Appointment
The Leiston Surgery is open from 8.00am to 6.30pm weekdays for you to make an appointment with the Nurse, Health Care Assistant, Physiotherapist etc.
To make a Doctors Appointment please telephone the surgery between 8.00am and 4.00pm on the same day you would like to speak to/ see a doctor.
Our Care Navigators will ask you the reason for your call in order for them to direct you to the most appropriate health care professional.
If you do require a doctor your name will be added to the 'call back' list for your usual/ requested GP, they will then contact you that same day.
If the GP thinks that you need to be seen face to face they will then arrange an appointment for you to be seen at a time that suits you.
If you would like the doctor to call you back at a certain time please let us know. Our workload changes throughout the day and can be unpredictable, so a call back time cannot always be guaranteed, but we will always try to accommodate this.
After 4.00pm our appointment system switches over to EMERGENCIES ONLY. Please do not call for a doctors appointment after this time unless it is a genuine medical emergency and you require a Doctor straight away.
The doctors and nurses provide contraceptive services and well woman clinics. We perform minor operations at the Leiston surgery. We have special appointments for diabetes, asthma, high blood pressure and epilepsy. Our counsellor holds a monthly session at the Leiston Surgery for emotional problems. We have a NHS physio clinic on Tuesdays and Thursdays. A midwife is here on Tuesdays for a clinic. On Tuesdays, Wednesdays and Thursdays we have Social Prescribing clinic.
We reserve home visits for those who are too ill to get to the surgery. A home visit takes at least three times as long as a surgery appointment, so please come to the surgery if at all possible. If you do need a home visit help us to plan our day by making your request before 10.30a.m. Any late requests will be assessed for urgency by a doctor who will offer help as appropriate.
Dispensing and Repeat Prescriptions
The surgery has an on-site pharmacy where you can have your prescription dispensed although please note that only patients living more than one mile from a pharmacy are eligible to become dispensing patients.
If you take medication on a long- term basis, you can ask for a repeat prescription. We cannot accept repeat prescriptions over the telephone. Please place requests for repeat prescriptions in the box in the surgery entrance foyer or post them to us. You can also use the surgery website to order repeat medication. We check all prescriptions issued, so we need two full working day's notice for prescriptions. Remember to say where you would like to collect your medication e.g. Yoxford. The dispensary is open from 8.30 – 6.30. Out of hours emergency prescriptions are available via the out of hours service from 6.30pm – 8.00am.
We respect your right to privacy and keep all your health information confidential and secure.
We comply with the Data Protection Act 1998 and the Confidentiality NHS Code of practice.
It is important that we keep accurate and up-to-date records so that those treating you can give you the best possible advice and care. This information is only available to those involved in your care.
You have a right to know what information we hold about you. If you would like to see your records, please ask at reception.
Please check with reception for the results of tests taken at the surgery. Call in or phone between 12.00 and 4.00p.m. Monday to Fridays. Many results are back within a week but this varies. Ask at the time of the test, when the results are expected back.
Our two nurses and three Health Care Assistants, as well as Practice Paramedic and Physicians Associate run Chronic Disease Clinics, well woman clinics, childhood and travel immunisation clinics as well as providing general nursing services like ear syringing and dressings.
Our practice business manager is Mrs Sarah McLennan. She is assisted by administrative staff and receptionists.
We work closely with all community staff:
· community midwives to provide antenatal and post natal care.
· district nurses for medical care with the house bound.
· with health visitors to provide preventive care for children.
Training and Education
We often have a doctor working with us for up to a year to gain experience in general practice before settling in their own surgery. We also have medical students. We will let you know if a student is sitting in with the doctor. If you would rather see the doctor alone please tell us, no one will mind.
How to Register
If you live in our practice area and would like to register with us, please complete one of our registration forms that are available from reception. You will be asked to attend for an initial check up with the nurse and if you are on medication you may be asked to see a doctor as well.
PHONE 01728 830526
OPENING TIMES & OUT OF HOURS SERVICE
The Leiston Surgery is open from 8.00a.m to 6.30p.m each weekday. If the surgery is closed, you should call 111 for the out of hours service.
For life threatening emergencies dial 999.
Accidents and Minor Injuries
The nearest accident hospital is Ipswich Heath Road. However, we treat many minor injuries at the Leiston Surgery. If you do not know where you need to go, phone us for advice.
For advice on health related services call 111 for a wealth of medical information.
Patients should attend their appointments at the arranged time. If this is not possible they should inform the surgery as soon as possible.
Patients are responsible for their own health, and the health of their children, and should co-operate with the practice in trying to keep themselves healthy.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
THE LEISTON SURGERY
Tel. 01728 830526
Dr Karen Blades FRCGP
Dr. Nicola Maggs MRCGP
Dr Samir Pai MRCGP
Dr Imran Qureshi MRCGP
Dr Sally Simmonds BM
Branch Surgery at :
Park View, High Street, Yoxford. IP17 3HN.