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Online Services

Patients over the age of 16 can request internet access to SystmOnline, this GP online service allows you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at

How to sign-up

Online access must be requested at reception. A patient agreement (recommended by RCGP) needs to be completed and a form of current photo identification provided. ID verification is required to prevent access being granted to the wrong person and supports the practice in adhering to information security guidelines. Patients will be informed of the outcome of their request in due course, either in writing, SMS, email or letter.

The practice will not approve online requests if it us deemed that it may cause physical and/or mental harm to the patient. Requests cannot be made on somebodies behalf and the practice does not currently offer online access to under 16 years of age.

Try the new NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use our online service you can continue to use it. You can use the NHS App as well.

For more information go to: 

Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Your Clinical RecordUpdate your Clinical Record

Important message for our patients-Face coverings

Important message for our patients-Face coverings


In accordance with the new guidance issued by the government this week, we are now asking all our patients to wear a face covering if you come to the surgery for an appointment or for any other reason.


This will protect other patients in the waiting area and our staff. All our staff with continue to wear PPE including surgical masks for all patient face to face appointments.


The new advice on the use of face coverings by the Government is as follows:


People should aim to wear face coverings on public transport and in some shops from 24th July 2020.


Also in other “enclosed spaces where social distancing is not always possible and they come into contact with others that they do not normally meet”


“Social distancing” means staying more than two metres away from someone


We feel that the practice cannot always ensure social distancing of 2 metres so therefore we must ask all our patients to wear a face covering as they come in through the door. Face coverings should be worn and not surgical masks or respirators which should be left for healthcare staff and other workers who need them


The government advises washing your hands or using hand sanitiser before putting on and after taking off face coverings


 Whichever face covering you use, they are not a substitute for other lockdown rules. Hand hygiene especially is just as important as before – so washing your hands with soap for at least 20 seconds when you get home.


 For information on how to make your own facemask please follow the link below

Important information about the Coronavirus (COVID-19)

The NHS across Suffolk will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.

The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

The Chief Medical Officer announced on Friday 13th March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).

The new advice issued by the Chief Medical Officer-

Do not leave home if you or someone you live with has any of the following:

  • a high temperature
  • a new, continuous cough
  • a loss of, or change to, your sense of smell or taste

Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.

Use the NHS 111 online coronavirus service if:
• you feel you cannot cope with your symptoms at home
• your condition gets worse
• your symptoms do not get better after 14 days

Only call 111 if you cannot get help online.

Stay At Home advice can be found here.

Everyone is being reminded to follow Public Health England advice to:
• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.

Information remains subject to regular change and updates. More information can be found on the NHS website here.

Antibody Testing

Unfortunately our local laboratories are NOT currently set up to accommodate Covid-19 Antibody testing, and our Local CCG are actively looking for ways in which we can make this service available in our area. Therefore, we are NOT currently able to offer Covid-19 Antibody testing to our patients so please DO NOT contact the practice regarding this matter.

Changes to the Surgery

Due to infection control measures in regards to the Coronavirus, we now have a reception desk in the upstairs lobby where you will be asked the above questions in regards to your symptoms and exposure history.

The doors that can be accessed from the main street are NOT to be used, this is for the safety of our patients and staff to prevent spread of infection.

The downstairs entrance accessed via the car park must only be used by patients that require to access the lift or pick up medications. 

Please do not come to the surgery without a booked appointment.

All patients with pre-booked appointments for the nurses/HCA’s will be asked to contact the surgery prior to their appointment if they have any cold/flu like symptoms.

All GP/allied health professional appointments have telephone triage initially.

Do not come early to appointments if possible.

Do not bring other people to accompany where possible.

We appreciate your support and cooperation at this time, and want to ensure you that we are taking every possible measure to minimise risk for our patients and staff. 

Yoxford Surgery

Yoxford Branch Surgery is now closed on a Monday and Wednesday due to Coronavirus.

Yoxford Surgery will be open on Fridays as usual.

If you have any questions regarding the collection of your medication, please contact Leiston Surgery.

Thank you for your support.

Westleton Post Office

Please be aware that Westleton Post Office will only be receiving medication deliveries on a Wednesday.

Please bear this in mind when ordering medications in the future.

Welcome to The Leiston Surgery

At Leiston Surgery we are very proud of the service we provide. We aim to practice modern, high quality, patient driven and innovative care and we believe that all patients have a right to equal access to medical care.

We regularly review how our services are delivered and are always looking for ways we can improve.

About Us

The practice has a strong interest in medical education being an accredited centre for training GP registrars, as well as retraining of doctors in difficulty, and undertaking a rolling training programme for medical students from Cambridge and East Anglia Universities.

The practice also has a dispensary and is eligible under the rules to dispense to 34% of its patients.

The surgery works closely with the patient participation group to identify possible community services that could be bought to Leiston to benefit the surrounding areas.

We regularly review how our services are delivered and are always looking for ways we can improve. Currently we reviewing the recall system for chronic disease management and we hope to pilot this scheme in the up and coming months.

One of the GP partners has an active involvement in the local Clinical Commissioning Group (CCG) and the practice is keen to develop opportunities to work collaboratively with other practices to provide innovative services to benefit the patients and the business

(Site updated 15/10/2020)

Contact Details

The Leiston Surgery

Contact Telephone

01728 830 526

Branch Surgery

Contact Telephone

01728 830 526
01728 830526
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