The Leiston SurgeryTel: 01728 830 526
Yoxford SurgeryTel: 01728 830 526
When you telephone the surgery, a care navigator will ask you for your details. Our care navigators will need to ask you the reason for your call and will then direct you to the most appropriate healthcare professional. Please do not worry, if you do need to see a doctor your name will be added to our 'call back' list and you will be contacted by a GP the same day. If they think you need to be seen face-to-face, they'll then make you an appointment for you to be seen. If you would like the surgery to call you back at a certain time, please let us know. Our workload changes throughout the day and can be unpredictable so a call back time cannot always be guaranteed however we will always try to accommodate this.
In a serious emergency call 999 or go straight the nearest A&E department. If you become ill after this time you should contact the surgery and speak to the receptionist explaining the nature of the emergency. You may then need to speak to a nurse who will triage the call and then offer you an emergency appointment with the doctor if appropriate. Emergency appointments are not for repeat prescriptions, on-going conditions or the issuing of sick notes.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30. Any late requests will be assessed for urgency by a doctor who will offer treatment as appropriate.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced).
If you have a disability and would like help using GP online services we now have practices guide to help you better understand about GP online services and how you can use them.
Did you know GP online service can help those with disabilities to:
Our staff can help patients that are deaf, blind, having hearing loss. sight loss, autism spectrum disorders and/or learning disability.
You can download an easy read guide from:
http://www.england.nhs.uk/ourwork/pe/patient-online/support/ or by using this email to order a guide email@example.com.
NHS England, Action on Hearing Loss, Change, The National Autistic Society, RNIB and Sense, have worked together to develop the guides.
Suffolk GP+ is for people who urgently need a doctors appointment or are unable to see their GP during normal GP hours.
Appointments can be made via reception during our usual opening hours. Please note patients cannot refer themselves to this service
The service is staffed by local Suffolk GP's and Nurse Practitioners in Ipswich, Felixstowe, Stowmarket and Wickham Market and is an NHS service delivered by the Suffolk GP Federation.
You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given)
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