When you telephone the surgery, a care navigator will ask you for your details. Our care navigators will need to ask you the reason for your call and will then direct you to the most appropriate healthcare professional. Please do not worry, if you do need to see a doctor your name will be added to our 'call back' list and you will be contacted by a GP the same day. If they think you need to be seen face-to-face, they'll then make you an appointment for you to be seen. If you would like the surgery to call you back at a certain time, please let us know. Our workload changes throughout the day and can be unpredictable so a call back time cannot always be guaranteed however we will always try to accommodate this.
In a serious emergency call 999 or go straight the nearest A&E department. If you become ill after this time you should contact the surgery and speak to the receptionist explaining the nature of the emergency. You may then need to speak to a nurse who will triage the call and then offer you an emergency appointment with the doctor if appropriate. Emergency appointments are not for repeat prescriptions, on-going conditions or the issuing of sick notes.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.