COMMENTS , COMPLAINTS & SUGGESTIONS
We are always trying to improve our services. If you have a comment or complaint, please speak to our practice manager, or place your written comments in the box by the front door.
We like to deal with problems ourselves in the first instance, so do please come to us to sort out misunderstandings.
If you remain dissatisfied with our response to your complaint you can contact NHS England on 0300 311 22 33 or write to them at: NHS England, PO BOX 16738, Redditch, B97 9PT.
If you are not satisfied with local resolution you can ask for an independent review with the Parliamentary & Health Service Ombudsman. You can contact them on 0345 015 4033 or write to them at: MillBank Tower, Millbank, London, SW1P 4QP.
This does not affect your statutory rights.
Leiston Surgery Comments, Complaints and Suggestions Leaflet